Faster check-ins, happier customers
Brisbane Airport needed to upgrade from their existing in-house valet system, which struggled to handle growing demand and lacked dedicated support. The airport had challenges around ongoing development and ability to scale with the operations.
BAC selected BookFlowGo’s ParkIT solution, launching successfully at the international valet facility (ParkValet) in early May and the domestic valet (Park&Fly) shortly afterward.
BookFlowGo’s ParkIT product has significantly improved valet operations at Brisbane Airport, achieving enhanced efficiency, asset management and customer satisfaction. The successful implementation demonstrates the value of selecting a robust, integrated valet solution.
Challenges
The existing system was unable to manage increasing passenger volumes effectively. It was a manual process with handwritten tickets and manual key handling, which caused errors and delays.
The team had difficulty accurately tracking keys and vehicles in real-time. And there was a rising customer demand for efficient and accurate digital valet services.
Solutions
Operator Portal – Enabled real-time oversight and improved valet management
Mobile App – Provided rapid, accurate QR-coded ticket printing via integrated printers
Key Management System – Automated key scanning improved and streamlined key control
Damage Capture – Improved photographic documentation linked directly to bookings
The implementation also included tailored process adaptations and comprehensive on-site training.
Outcomes
- Improved efficiency – Automated ticketing reduced customer wait times and eliminated handwriting errors.
- Enhanced asset tracking – Real-time tracking of keys and vehicles improved operational oversight.
- Operational stability – Reliable system operation with streamlined inspection image management.
- Scalable operations – Capacity to efficiently accommodate future growth.
“Team Was Outstanding”
“The ParkIT team was outstanding, responsive, knowledgeable, and flexible. The transition was exceptionally smooth and straightforward.”
Dmitri Duwakin, Transport Operations Manager, Brisbane Airport
“Significantly improved our daily operations”
“Key scanning has significantly improved our daily operations. Managing inspection images is effortless and system stability is excellent.”
Chris Locke, Valet Manager at Secure Parking
Keep your world moving
Make it easier for travellers to Book.
Turn those parking lots from a cost centre into a competitive advantage, with a pre-booking system that uses customer insight to drive revenue and personalise the experience.
Help your parking management Flow.
Monitor capacity, track keys, drivers and assets and optimise vehicle placement to make your parking as efficient as possible
Get customers where they need Go.
Provide a straightforward and seamless experience for your customers with self-service kiosks, lockers and damage capture booths