Long queues, frustrated passengers, overwhelmed staff?
Turn check-in chaos into a fast, predictable handover.
When car parks are at capacity and teams are stretched, even a small delay at check-in can ripple through the entire operation. Online Check-In lets customers check in before they arrive, cutting wait times, easing pressure at the desk and keeping your team focused on flow.
Ready to bring Online Check-In to your operation?
Growth without the queues
More bookings shouldn’t mean longer queues.
Across a full summer peak, Newcastle airport took 15% more Meet & Greet bookings with no queueing issues at all. Check-in times fell by over 50% and around a third of customers moved to self-service, with the face-to-face option still open for everyone else.
Growth you can absorb, rather than growth you have to apologise for.
Less time checking in. More time in the terminal.
Your customers didn’t book parking. They booked a holiday.
Online Check-In moves the form filling to days before travel. On arrival there’s nothing to fill in. Just scan a QR code from the email customers already have, hand over the keys and go.
That’s why 75% of customers at Edinburgh Airport now check in online.
Cut queue times and keep your SLAs on track
When customers arrive already checked in, the handover is a scan and a key drop. Your team stops processing paperwork at the barrier and starts managing flow.
Online check-ins are processed around 74% faster and one recent launch saved 67 hours of processing time in under a fortnight.
At peak, that time back is the difference between hitting your SLA targets and explaining why you missed them.
Get the detail you need before arrival
Pre-book tells you who’s coming. Online Check-In gets the detail confirmed while there’s still time to plan for it.
Each check-in gives you:
- Flight details for the outbound and the return
- Vehicle registration ahead of arrival, so the barrier lifts and the customer drives straight through
- The vehicle specifics your drivers need, such as left-hand drive or an alarm fitted
- Special assistance and Blue Badge needs, flagged before the car arrives
Over half of customers check in online within weeks of go-live
75% of customers at Edinburgh Airport are already using Online Check-In
How online check-in works
Check in online: Customers get a link in their booking confirmation email
Reminder: Sent by email before arrival, at a cadence you control
Scan QR code: Customers show the QR code generated at check-in, confirm nothing’s changed and they’re on their way
Why it works
There’s no extra app to download and nothing for customers to learn. They check in from the email they already have in under a minute.
For your team the payoff is operational: online check-ins are processed around 74% faster and one recent launch saved 67 hours of processing time in under a fortnight.
Frequently asked questions
Do customers need another app?
No, customers check in from the booking confirmation email they already have. Nothing to download. And all the info sits in your ParkIt platform.
What if someone doesn’t check in online?
Nothing changes for them. They check in as normal on arrival so you keep a face-to-face option for everyone.
How does online check in work with our kiosks?
It sits alongside your existing setup. Customers that check in online skip a few steps on the kiosk screens, saving time for them and your operation.
Why not just capture the info at the desk?
You can, and many operators do. The difference is timing and customer experience. At the desk the information arrives with the car. Check in online and the arrival is a scan and a key drop, with the detail already in your system and already checked by the customer.
“The team have adapted very quickly and the system has become a seamless part of their process.”
Jonathon Ward, Commercial Manager, Newcastle Airport